Does the Person Know When You Hide Their Comment on Facebook
Out of sight, out of mind – the thought of hiding things, opinions, or people out of our lives may seem easy and tempting to many. Getting rid of inconvenient content in comments became possible in the wonderland of Facebook a while ago, but information technology's important to call back that it can be both a powerful tool and a destructive force.
The hide comment option allows admins to control what fans can really see in the comments added to their Facebook Pages.
And while the characteristic can be very useful in specific cases, overusing it can cause community management problems. Here'due south how, when, and if to hide comments on Facebook.
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- Reasons to hide Facebook comments
- What can y'all do instead of hiding comments on your Facebook Page?
- A successful communication method
- How to hide comments on Facebook?
- What happens when y'all hibernate a comment on Facebook?
- Will someone know if I hide their comment on Facebook?
- What does hiding a comment on Facebook do?
- Can you unhide comments on Facebook?
- Can someone hide my annotate on Facebook?
- Automate comment moderation with NapoleonCat
- How practice y'all hide Facebook comments automatically?
- Stride 1: Creating a rule
- Step two: Naming the rule
- Pace iii: Defining the trigger
- Pace iv: Defining tags
- Step 5: Defining keywords
- Step 6: Defining actions
- Step 7: Defining automated replies
- Step 8: Scheduling the rule
- Step nine: Setting up notifications
- How to "turn off" comments on Facebook folio posts with NapoleonCat
- Bottom line
Have you e'er come across a situation when a unmarried Facebook annotate ruined all the effort that you put into creating a Facebook post? Peculiarly at the end of a long mean solar day at work?
Chances are you take. Sadly, some fans are trolls, haters, or spammers, and it'southward best not to be bothered. Here are some examples of situations when it's better, or fifty-fifty advisable, to hide the junky content.
- Inaccurate language or content. Facebook is a public space and it's social media managers' responsibility to proceed it clean. Facebook comments including racist, sexist, or homophobic remarks, detest oral communication, and inappropriate photo content should be subconscious.
- Spammy links or links containing viruses. One time a user clicks on a spammy link that appeared, whether you lot desire it or not, on your Folio, they'll probably never come back. What's more, they may share their experiences with others. Every bit a result, information technology may atomic number 82 to a severe trust driblet among your customers.
- Auto promotion. Some Facebook accounts may try to make utilize of your content and audience in order to heighten traffic on their platforms by posting links in comments. That's a no go!
Notwithstanding, in some situations, hiding a comment on Facebook may turn out to be a losing game. It doesn't thing if information technology's a client having a bad day or the business organisation beingness at error for doing something wrong, no 1 is happy to encounter a poor review or complaint posted to their public social media accounts.
Negative content tin can harm the business, so it naturally immediately triggers hide reflexes.
Just let's try to face up the trouble the other way effectually. Negative online remarks may create a perfect opportunity to provide excellent social customer service and, equally a result, a win-win state of affairs for the brand and the customer. So…
Identify yourself in your client'south shoes – being left out of the conversation doesn't feel skillful. People expect attention and empathy. There's probably no better fashion than to fulfill that need than through conversation.
You can either invite clients to talk to you in private messages or resolve their issues publicly, in comments.
The second option is probably even meliorate, as information technology gives other users a chance to run across it. If your response is helpful and professional, it will build trust and amore towards the brand.
Nevertheless, in some situations, information technology's better to motion the conversation away from the public eye. Either style, don't let a comment be left unanswered for too long.
If you're not able to help the client right abroad, just get out a annotate that will either encourage them to contact you in a individual message, ensure that y'all'll contact them presently, or suggest some other ways of communication (get out a number or an e-mail).
The longer you wait, the worse the client's frustration may get.
Regardless of whether you lead the chat privately or publicly, it's crucial to make the client feel heard. There are 3 rules, called the Imago method, that can help you in successful communication.
The technique was invented in 1980 in order to help couples understand and empathise with 1 some other's unique realities. Nowadays, the method is widely used in customer service.
Here are the steps of Imago:
- Mirroring – it consists of repeating everything that the client has said. So, for example, if a customer didn't similar java at your java store and claims not to visit the store ever again, you merely need to repeat their words. If possible, brand sure that you become them right by asking a simple question such as "Is that what you mean?".
- Making a statement that validates the customer's concerns. Just permit them know that you lot understand, and that everyone would experience this way.
- Showing empathy through your attitude. Attempt to describe the customer'due south feelings. You may include expressions such as "I imagine that y'all experience disappointed" or "and so frustrating!".
Sticking to these three steps volition not merely help yous win a client over. It can also save your company from a real social media nightmare!
As nosotros already established, sometimes there's no other fashion and you merely need to hide a annotate on Facebook. Here's how to exercise then in 3 piece of cake steps:
- Find the comment that y'all desire to hibernate
- Click on the iii dots on the comment'due south right-hand side
- The available options will popular upward and you'll be able to either hide the comment or delete it
Once you click "hibernate" next to someone's contribution, you'll still see the comment, but information technology will exist blurred.
This is what you lot, as a Page admin, will encounter. Fright non, the annotate's author volition encounter their contribution without any changes. Hiding comments on Facebook will hold back whatever notifications regarding this particular conversation thread for you.
You may be pondering the question: if you hide a comment on Facebook, does the person know? The reply isn't that piece of cake. Facebook will not send the writer any notifications, but still, they may sniff out the charade and quickly discover out what happened.
Every bit it happens, the person who wrote the annotate may lose the trust they had towards your brand, encounter cherry and notice another outlet – a space out of your control to blow off steam.
Remember, that if you hibernate a comment, its writer and their Facebook friends will all the same be able to see it and to reply in sub-comments.
Mind that hiding Facebook comments holds back whatever notifications regarding this particular hidden comment thread.
If anyone who tin can still encounter the comment decides to fight the fight for y'all and defend your brand, yous won't be able to run into information technology.
Neither will you lot see the sub-comments containing hints and suggestions for your brand nor the ones mocking the main comment's author.
Once yous make up one's mind to hibernate a comment, fear non, there's ever a fashion back. If you did so unintentionally or merely inverse your heed and decided to accept a conversation, you tin can remove the tag anytime. Only hover over the mentioned iii dots once more and choose to unhide the annotate.
All Folio admins and post authors tin can hide comments on Facebook. And then, every time you comment on someone else's postal service, at that place is a chance that your comment volition be subconscious.
The only place (on Facebook) that is completely under your control is a Page that you admin and your individual timeline.
The difficulty of serving your customers on Facebook is directly proportional to the number of comments your posts collect: the more you receive, the harder it gets to keep on track of them. In such situations, information technology'south crucial to prioritize.
Discussions happening around ads and sponsored posts should ever get outset, as they come with a hefty toll tag and bear witness up in the feeds of highly valuable, targeted potential clients. When accompanied by negative comments, they may accept unintended implications and pose a threat to your ROI.
Another affair is to retrieve that Facebook never sleeps. Although during working hours you tin immediately react to all crises, it's best to secure posts on your Folio for the nighttime time.
I groovy thought is to auto-moderate comments. This feature is available for NapoleonCat users. You can prepare motorcar-annotate rules both for organic and sponsored Facebook posts to respond to repeating questions and comments in real-time.
What'southward more, you can create upward to twenty varied replies to give the automated responses a more individual feel.
To some extent, you can control what visitors can post through hiding and deleting comments automatically.
This feature can help you get rid of inappropriate linguistic communication, hide comments containing links, and, first affair's first, it will save you some time and permit yous sleep easy.
Think of it as a smarter way of disabling comments on Facebook posts, and read on to learn how to gear up a rule that volition automatically hide spammy comments on Facebook.
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Step ane: Creating a rule
To gear up a dominion that volition automatically hide defined comments, go to "Inbox" and click on the "Automoderation" button in the summit right-manus corner.
You'll now meet a pop-up window. In its right top corner yous'll find the "Add new rule" button – click on it.
Step two: Naming the rule
Firstly, give your rule a name. A well-idea-out proper noun volition help you observe the rule in the list of rules that you lot create. Then, choose the profile that your rule will apply to.
Pace iii: Defining the trigger
Now information technology's time to choose the trigger – the type of content that your rule will apply to. In the case of Facebook, y'all can cull from a wide range of content types. Take a look at the listing below:
Once you've chosen the trigger, yous can narrow downwards the rule even more past defining conditions. Heed that the conditions differ for different types of triggers.
I'll choose "Ads comments" as my trigger and, as I desire to hide comments with links, my status will be "Merely comments with links".
If yous want to hibernate all comments which include links, yous can skip right to the "Action in Inbox" section, choose "Hide", and save your rule by clicking on the "Save rule" push. But there'south more to Auto-moderation than this. Stay with me if you want to observe the full potential of the automatic comment moderation characteristic.
Step iv: Defining tags
If yous're an agile user of NapoleonCat's Inbox, yous may be using user tags such every bit "spammer" or "lead". You can actually narrow your rule downward to users previously tagged with a sure tag (or tags).
Footstep 5: Defining keywords
If you're looking to automatically hibernate comments containing certain words or phrases, you lot can add them to the "Keywords" section. Then, Auto-moderation will just piece of work on comments including the defined keywords. You lot tin can skip this betoken if it doesn't apply to the instance.
If you don't include whatsoever keywords, Auto-moderation will still work for your chosen triggers and conditions.
Pace 6: Defining deportment
At this point, you're done with defining the trigger, and it'southward time to make up one's mind what happens with the comments. You tin hide, delete, archive or flag the incoming comments.
While hiding and deleting comments are actions that influence what happens with the comment direct on Facebook, the functions of archiving and flagging comments work solely inside NapoleonCat, helping you lot to meliorate organize content within Inbox.
You'll find all the affected comments later on in the following tabs in your Inbox: Subconscious, Deleted, Archived, and Flagged.
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Apart from that, you can also make up one's mind to publish a respond to the comments that you've defined. You tin can choose between two options: reply in a annotate and reply in a private message.
Regardless of which i yous choose, you lot tin create up to 20 different replies (you know, for the sake of human touch) and NapoleonCat volition randomly choose i of them to be published each time the rule is triggered.
Step viii: Scheduling the rule
If yous want your dominion to piece of work solely on specific days of the week or at sure hours, you can indicate the time bridge within the "Rule schedule".
Step 9: Setting up notifications
Set up e-mail notifications to go informed every time the dominion is triggered. If you predict that your rule volition accept quite a lot of work to do, just skip the notifications. You don't want to receive a new e-mail every other minute, practise you lot?
At present, just salve your rule, sit down back and spotter NapoleonCat do the task for you!
How to "disable" comments on Facebook page posts with NapoleonCat
Here'south the large bonus.
Since Facebook does not offer the feature of turning off comments under folio posts, we have come with a solution.
NapoleonCat can automatically hide or delete all comments under Facebook posts (ad posts included), instantly afterward they're published.
It works very similarly to disabling comments on Facebook. Moreover, information technology'due south super quick and easy to "disable" comments under an FB post using NapoleonCat.
All you have to do is create an Machine-moderation rule, but don't add whatsoever keywords. And that's literally it:
That'due south all folks! You've learned how, when, and if always to hibernate comments on Facebook.
Remember that in many situations hiding comments may plough out to be a losing game, and it'southward amend to confront a claiming and respond fifty-fifty to the toughest (but constructive!) feedback.
Hide comments on Facebook just when you're dealing with hateful language, spam, auto-promotion, or inappropriate content.
Source: https://napoleoncat.com/blog/hide-comments-on-facebook/
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