Fix payment bug, such every bit declined or incomplete transactions

If y'all have issues paying for Google products, yous might need to fix a problem with your payments profile.

Detect the issue you're experiencing beneath:

"Your transaction cannot be completed"

A variety of different situations may trigger this bulletin. Try these suggestions to resolve the issue:

  • If this message is followed by instructions for submitting additional information to us, please do so. The other steps listed are unlikely to resolve this event.
  • Check whether the billing address for your payment method (such as a credit carte du jour) matches the address recorded in your Google payments centre settings. If they don't lucifer, update your address in your Google payments center, and try the transaction once more.
  • Endeavor using a Google Play souvenir carte du jour to consummate the transaction.
  • Try using the all-time interface for your computing device:
    • If you're using a desktop figurer, try the transaction using the Google product'south website.
    • If you're using a mobile device, try using the product'south mobile app (if an app is available).
  • If you're using invitee checkout when the error occurred:
    • Try signing in to an existing Google account and placing the order again.
    • Try creating a new Google account if you don't already accept one and visiting the Google Store to endeavour the transaction again.

"Unable to consummate transaction: Expired card"

Check to encounter if your payment method is up to date. If it isn't, update it in the Payments center.

"Unable to complete transaction. Please apply another grade of payment."

Note: These steps as well apply if you come across the error message "Your payment didn't go through. Please endeavor a different payment method or try again subsequently."

Try the post-obit:

  1. Check to see if your payment method is upwards to date. If it isn't, update information technology in the Payments center, then endeavour your purchase again.
  2. Make sure yous take enough coin in your account for the buy.
  3. If you're even so having problems, contact your bank to see if there's a problem with your account.
  4. Try making the buy again with a different payment method.

"Your payment was declined due to an issue with your account"

If you see this message, information technology might exist because:

  • We saw a suspicious transaction on your payments profile.
  • Nosotros demand a little more than information to protect your account against fraud.
  • We need a picayune more information to comply with EU law (European customers only).

To prepare the effect, endeavour the post-obit:

  1. Go to the Payments center.
  2. Take action on whatever errors or requests in the payments center.
    1. You lot might need to verify your identity before you tin can buy anything through your Google Account.
  3. Make sure your name, accost, and payment information are up to engagement.

"Unable to procedure payment: Low card balance"

You might non have enough funds in your account to make the payment. Check your account balance or contact your banking company.

Ineligible or unavailable credit or debit carte

Card is grayed out & says "verify on pay.google.com"

Your card was reported as stolen. You lot must verify the carte du jour before y'all tin can employ it again:

  1. Go to pay.google.com and sign in to your business relationship.
    1. If you have multiple accounts, sign in to the business relationship with the grayed-out card.
  2. Click Payment methods.
  3. Next to the menu that says "Verification needed," click Verifyand thenCharge bill of fare.
  4. Within 2 days, you'll find a temporary accuse on your menu statement along with an 8-digit code.
  5. To complete verification, go to pay.google.com and enter the 8-digit lawmaking.

If you try to verify the payment method once again:

  1. Confirm which card you lot want to verify.
  2. Check how long ago you tried to verify your menu.
    • If less than two days: Wait upwards to two days.
    • If more than 2 days: Bank check your card statement. You should find a temporary charge from Google chosen "GOOGLE Exam," with an 8-digit lawmaking.

Menu is grayed out & says "card is ineligible"

You lot can't employ this card for this purchase. Effort to brand the buy again with a unlike card.

If the card you want to apply isn't listed, follow the on-screen instructions to add a new card.

Closed payments profile

Larn more almost what to do if you temporarily or permanently closed your payments profile.

If you're still having trouble, contact support.

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